Success Stories – Wireless Professional SolutionsJeff R.2024-02-03T21:04:31+11:00
Meggan Gardner, General Manager at Mercure Hotels Albury
Now more than ever, guests expect to be able to fully personalize their hotel stay experience and in-room entertainment is certainly no exception when it comes to this need,” said Meggan Gardner, General Manager at Mercure Albury. “The BeyondTV platform has provided us with an ability to completely and seamlessly cater to this demand, with many of our guests delighted at the fact that they are able to continue viewing their favorite movies and shows while staying at our property. With BTV ensuring that all requested needs were fully addressed during installation and with its ability offer 24/7 support, we are fully confident that guest satisfaction will continue to remain high. We are also extremely pleased over the ability to leverage BeyondTV’s contactless feature benefits to maintain a priority on guest safety while still providing seamless access to hotel services and information.”
Joshua Nadzielski, Director/Franchisee Quest Robina, and former Franchisee of Quest Griffith
“At Quest Griffith and Quest Robina we wanted to provide each guest with the best possible experience, and by listening to the feedback of our guests we recognized the importance that they place on being provided with broader entertainment options that suit their unique tastes,” said Joshua Nadzielski, Director/Franchisee of Quest Robina and former Franchisee of Quest Griffith. “That is why we quickly sought to upgrade the in-room entertainment offerings at Quest Griffith and ensure that Quest Robina was equipped with BeyondTV GuestCast from the first day of opening. BeyondTV GuestCast provides the flexibility and convenience that today’s guests seek when accessing personalized content while also protecting personal data, and we have been pleased to experience positive feedback from the guest demographic that expects to have content casting available as a service.”
Adam Rabjohns, General Manager at Best Western Goulburn
“After researching a range of other potential platforms, BeyondTV was simply the best solution for our hotel and guests as it offers both superior and intuitive features with lower monthly costs,” said Adam Rabjohns, General Manager at Best Western Goulburn. “As a new system, we were prepared for any potential troubleshooting issues that could arise, but to our amazement, we only experienced one report of flat batteries in a remote, which really serves as a testament to the ease-of-use that BeyondTV provides. The installation process was also quick and seamless, and along with a second-to-none customer service experience, we are fully confident in our ability to cater to the latest in-room guest needs.”
Bruce McAleer, General Manager at Ritz Hotel Geelong
“One of the first encounters that a guest has with a hotel’s services is its Wi-Fi connection so it’s always on the mind of hoteliers to provide exceptional internet quality, especially as more guests rate their satisfaction in reviews based on online experiences,” said Bruce McAleer, General Manager at Ritz Hotel Geelong. “Liveport immediately impressed us with their transparency and responsiveness regarding all project-related communications, along with their ability to stay ahead of any deadlines. Thanks to their deep knowledge of hospitality internet needs, we are also fully confident of being able to provide each guest with fast and reliable online service, as well as ensuring a seamless online connection for any hotel operations requiring connectivity in order to function appropriately.”
Anthony LoGiusto, General Manager at Yara Valley Lodge.
“Traditional in-room entertainment such as VOD has not only become outdated in the eyes of guests, but is also a significant cost for hotels. Partnering with Liveport and adopting BeyondTV was essential to meeting guest expectations while lowering operational expenses,” said Anthony LoGiusto, General Manager at Yara Valley Lodge. “As a comprehensive in-room platform, BeyondTV even provides us with the opportunity to generate revenue by advertising available offerings on guestroom televisions. Combined with Liveport’s impressive results in upgrading our property’s Wi-Fi service, we are fully confident in our ability to now meet the latest experience personalisation and device connectivity demands.”
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Bright rooms and suites feature en suite bathrooms with soaking tubs and designer toiletries, plus free Wi-Fi and flat-screen TVs; some have balconies. Upgraded quarters add harbor or beach views. Suites offer floor-to-ceiling windows and sitting areas. Room service is available.
Liveport was hired to complete a professional wireless site survey using our scientific approach throughout the Valvoline plant in Sydney. Once the survey was completed Valvoline had all of the information executives and IT staff needed to make calculated decisions on how many Access points were needed and the exact locations wireless access points had to be installed for maximum efficiency and cost.
“When I called Liveport I was pleasantly surprised with the way they put everything into simple terms, even the quote was easy to understand. Once we agreed on the quote the installation was quick and easy. Great work Liveport!”
“Cumberland Lorne installed the Liveport wi-fi network in July 2013 in response to a changing market demanding ‘free to guest’ wi-fi access. We are extremely happy with the results. The simplicity and reliability of the network and the technical support provided by Jeff and his team has greatly enhanced our service to guests.” + Read More
“The response time from the support team is excellent. So far, good supportive team and good connectivity. Keep up the good service!” + Read More
Let’s Make Things Happen
Liveport offers comprehensive wired and wireless internet solutions, including 24/7 guest support and service monitoring. We serve a variety of clients, from hotels and resorts to hospitals and residential complexes. For details or to arrange a meeting, please use our contact form.