From 30,000 rooms in North America to an engineering team in Torquay.
Founded in Torquay, Victoria by Jeff Rhode. Built around the idea that hospitality WiFi shouldn’t require a multinational vendor to deliver, that an Australian team running an Australian platform supported by engineers does it better.
Why Liveport exists.
In 2008 we started Liveport in Kelowna, British Columbia, fixing hotel WiFi that didn’t work because it was sized to a room count, not the actual building.
The vendors selling hotel WiFi back then were either selling boxes (and walking away) or selling expensive consultancy (and not actually fixing the network). The third option, a managed-service partner who’d survey the building, design the network properly, deploy it correctly, and answer the phone at 2am, didn’t really exist for Australian properties under 200 rooms.
So we built it.
Liveport started small, Torquay-based, hospitality-focused, with a single Gateway product running on top of vendor-agnostic AP hardware. Per-room VLAN isolation. PMS integration. A real captive portal. Twenty-four-hour Australian support from engineers who’d actually built networks, not script-readers in another time zone.
By 2018 Liveport had run the WiFi behind 400+ hotels and around 30,000 rooms across Canada and the United States, IHG hotels from Vancouver down through California, Westin properties in Whistler and Vancouver, Hiltons through Toronto, an entire ski resort, and PBSA towers across both countries. Marriott GPNS certified. In 2012 we opened Liveport AU in Torquay, Victoria, bringing the same engineering team and the same survey-before-hardware discipline to Australian hotels and student accommodation. In 2018 we sold the North American operation to focus full-time on Australia, the team, the gateway product and the methodology came with us. Today Liveport runs the WiFi behind 150+ Australian properties: hotels, PBSA, BTR, aged care, hospitals and councils. Same Torquay HQ. Same survey-first discipline on every project.
We’re independent on hospital projects (we don’t sell hardware where we’d be assessing it). We’re vendor-agnostic on AP gear (Cisco, Aruba, Ruckus, Mikrotik, we’ll use what fits the building). And we’re stubbornly Australian on support, every call gets answered by an engineer in our Torquay office, every hour of every day.
That’s it. That’s the company.
, Jeff Rhode, Founder & Director, Liveport Australia
From Kelowna to Torquay. One engineering principle.
Liveport founded in Kelowna, British Columbia. First hotel WiFi deployments across Western Canada, replacing in-room broadband boxes with managed WiFi sized to the actual building, not the spreadsheet.
Liveport grows to manage WiFi for 400+ properties and around 30,000 rooms across Canada and the United States. Marriott GPNS certified. IHG hotels deployed from Vancouver down through California. Westin properties in Whistler and Vancouver. Hiltons through Toronto. An entire ski resort. PBSA towers across both countries.
Liveport AU opens in Torquay, Victoria. Same engineering team, same survey-first method, now applied to Australian hotels and PBSA. The Liveport Gateway product line begins replacing the multi-box hotel network with a single Australian-supported unit.
First major Australian student-accommodation tower deployment. Per-resident VLAN isolation, QR-code onboarding, PMS integration with major AU PBSA platforms.
The North American operation is sold. Liveport refocuses entirely on Australia, the engineering team, the gateway product, and the survey-first methodology all come with us.
Liveport launches its hotel TV casting solution, Netflix, Disney+, YouTube cast direct from a guest’s phone. Now deployed across Australian hotels including Best Western, Quest, Mercure and Hamilton Island.
BTR and aged-care lines added. Yardi PMS integration, resident-direct billing via Stripe and PayPal, clinical VLAN isolation for aged-care eMAR and nurse-call systems.
Six-month independent third-party WiFi 6 + RTLS site survey across 16 St John of God hospitals, Perth, Sydney, Melbourne, Ballarat, Bendigo, Geelong, Warrnambool. Three-tier recommendation framework per facility.
150+ Australian properties, 24/7 engineers, 45-second average support answer, 90% first-call resolution. Same Torquay HQ. Same engineering principles. Australian-owned and operated.
Five principles. Same on every project since 2008.
Survey before hardware.
No quote without a survey. Predictive RF for new builds, active Ekahau for retrofits. Hardware sized to the actual building, not a multiplier.
Engineers on the line, not scripts.
Support calls go to hospitality-trained engineers with full visibility into your network telemetry, not a generic tier-1 helpdesk reading from a knowledge-base. 24/7, bundled in the contract, no per-call fee.
Independent on assessment.
On hospital projects we don’t sell hardware. The recommendation is grounded in clinical operational need, not a sales target. Vendor-neutral by design.
Vendor-agnostic on AP gear.
Cisco, Aruba, Ruckus, Mikrotik, Ubiquiti, we’ll use what fits the building. The Liveport Gateway sits above the AP layer, so we’re not locked into one wireless brand.
Real numbers, not promises.
45-second average answer. 90% first-call resolution. 99.9% uptime. 150+ Australian properties. Since 2008. Numbers we can point to a billing system or a support ticket to prove.
Australian-owned. Always.
ABN 59 155 896 772. Liveport Australia Pty Ltd. Headquartered in Torquay, Victoria. Not a subsidiary of a multinational, not run from offshore.
Proud Sponsor
We back the volunteers who look after young Australians.
Liveport is a proud sponsor of Red Frogs Australia. Their volunteers turn up where young people gather: schoolies weeks, university campuses, student accommodation and events. They offer a safe, sober presence and a hand when it’s needed. We work in a lot of the same buildings they do, and we’re glad to help keep them there.
Want to talk to someone in Torquay?
An engineer, not a salesperson, picks up the phone. 1800 830 302. Or use the contact form.