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Somerset on the Pier Deploy’s Advanced Guest Wi-Fi Network Connectivity

Award-winning 4.5-star property ensures heightened guest satisfaction and operational efficiency with fast and reliable internet access for personal devices. Partnered with Liveport and Ruckus Wireless.

MELBOURNE, Australia  — Liveport, a leading provider of internet services and IoT-based technology, has been credited with dramatically enhancing Wi-Fi service and network quality at Somerset on the Pier by upgrading their wireless network with Ruckus Wireless Hardware, a luxury serviced apartment property in Hobart, Australia. Housed in a converted 1930s pier and situated on the shores of Hobart’s waterfront, Somerset on the Pier is renowned for its seamless blending of old-world charm and modern design, an achievement further bolstered by the 4.5-star property’s ability to cater to the latest expectations for Wi-Fi service performance.

Somerset on the Pier, a boutique property offering a total of 56 one-bedroom and family-sized apartments with fully equipped kitchenettes, has recently addressed guest expectations for high-performance internet connectivity by upgrading its Wi-Fi network. To overcome the challenges posed by its location on a pier, Somerset on the Pier selected Ruckus Wireless solutions, known for their superior coverage and reliability in difficult environments. With features such as adaptive antenna technology and smart mesh networking, Ruckus Wireless access points can provide consistent coverage throughout the property, eliminating spotty signal reception and Wi-Fi dead zones. By partnering with Ruckus Wireless, Somerset on the Pier has ensured that guests can stay connected and productive, even in a challenging location.

After reviewing several competing providers, Somerset on the Pier selected Liveport to perform its network upgrade due to the company’s ability to meet several requirements. These included its industry-leading expertise, access to the latest in network technology and affordability in price. Following an extensive onsite survey, Liveport was notably able to design a cost-effective network upgrade able to transmit a fast and reliable Wi-Fi signal to both guest and hotel devices regardless of onsite location. This was in part achieved by deploying advanced access point hardware within strategic locations in order to overcome any infrastructural obstacles.
“As an Ascott-operated property, guests set high expectations for our various offerings and through our partnership with Liveport, we are now able to extend heightened service quality to all online experiences,” said Shanna Sweeney, Residence Manager at Somerset on the Pier. “The Liveport team ensured an easy and hassle-free upgrade process, which was up and running within minutes and which has led to a dramatic improvement in network performance for both guest devices and property systems. Thanks to the company’s responsive support, we are also able to quickly rectify any network performance issues before they lead to a lapse in guest satisfaction.”

In addition to its hospitality-focused network installation expertise, Liveport also continuously monitors Somerset on the Pier’s network to ensure that service quality remains consistently high. Property guests are also provided with access to 24/7 Liveport support, ensuring swift resolution to a range of trouble-shooting issues without requiring the involvement of the property’s staff.

For more information about the full range of technology solutions available from Liveport, please contact Jeff Rhode at 1800-830-302 or email JEFF.RHODE@liveport.com.au.

About Liveport | Liveport is a full solution provider for secure wired and wireless internet services, all supported with 24×7 guest service monitoring and support. Liveport also serves as a qualified reseller and integrator of BeyondTV services which are available throughout the APAC region, with customers ranging from a diverse range of backgrounds including hotels, resorts, student housing, condos, hospitals and many other venues. For more information or to schedule a meeting with a Liveport representative.

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Jeff R. Owner
With 15 years of experience in the Wireless industry and a focus and passion in the hospitality space. Jeff Rhode has run his own team that creates and manages enterprise grade wireless networks. With properties that are as small as 10 room hotels to 5000 room resorts.