Introduction

Owned and operated under the Quest Apartment Hotels franchise, one of the largest and most successful apartment hotel brands within Australasia, Quest Griffith, located within the Riverina region, and Quest Robina, situated on Australia’s Gold Coast, represent a leading standard in providing extended stay travelers with a true home away from home experience. Both Quest Griffith, a 68-apartment property, and Quest Robina, a newly constructed 80-apartment hotel, are designed to provide each guest with every amenity and comfort that makes for a relaxing stay, including spacious rooms and kitchenettes. With service personalization more crucial to ensuring full guest satisfaction than ever before, both properties also strive to offer amenities that allow guests to tailor in-room experiences to their own unique preferences.

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Challenge

With mainstream consumers now accustomed to the personalized entertainment advantages of streamed subscription services, Quest Griffith and Quest Robina recognized that their guests would come to expect the same level of in-room entertainment customization when staying at either property. Each property’s franchisees therefore sought out a reputable solution provider that could seamlessly cater to such needs within a hospitality environment and that could ensure that guestroom televisions would again play a central role in providing each guest with an enjoyable stay. In order to achieve this goal, both properties understood the importance of locating a provider that could offer a solution capable of casting an array of mobile-based apps while also ensuring seamless compatibility with existing hardware along with the ability to protect guest data.

After considering several alternatives, the two properties selected BeyondTV and its BeyondTV GuestCast platform due to the company’s specialized expertise in providing cost-effective content casting technology that is tailored to the unique requirements of the hospitality industry. Sidestepping the need for complex integrations and compatible with virtually any hotel-based television and Wi-Fi network, BeyondTV GuestCast is able to provide each guest with the effortless ability to cast more than 1,000 mobile-based apps such as Netflix, Amazon Prime, and Disney+. BeyondTV GuestCast further allows guests to cast their own streamed content from a range of personal devices, including laptops, iOS or Android-based tablets and smartphones. Designed to provide guests with the ultimate in intuitive and user-friendly experiences, BeyondTV also allows guests to instantly connect their devices using a QR code that is readily available within each guestroom at both Quest Griffith and Quest Robina.

“At Quest Griffith and Quest Robina we wanted to provide each guest with the best possible experience, and by listening to the feedback of our guests we recognized the importance that they place on being provided with broader entertainment options that suit their unique tastes,” said Joshua Nadzielski, Director/Franchisee of Quest Robina and former Franchisee of Quest Griffith. “That is why we quickly sought to upgrade the in-room entertainment offerings at Quest Griffith and ensure that Quest Robina was equipped with BeyondTV GuestCast from the first day of opening. BeyondTV GuestCast provides the flexibility and convenience that today’s guests seek when accessing personalized content while also protecting personal data, and we have been pleased to experience positive feedback from the guest demographic that expects to have content casting available as a service.”

Joshua Nadzielski

Director/Franchisee Quest Robina, and former Franchisee of Quest Griffith

In addition to providing guests with instant and effortless access to their own content on guestroom televisions, BeyondTV GuestCast also comes equipped with device isolation capabilities that prevent cross-room communication and the potential of content being cast to the incorrect television. In contrast to smart televisions, BeyondTV GuestCast also does not require guests to input sensitive streaming service login information which a guest may forget to erase at the time of check-out or which otherwise may be at risk of data theft.

Project Requirements

  • Provide guests with the ability to guest virtually any personalized content from their devices onto guestroom televisions.
  • Ensure that existing television hardware and network infrastructure does not need to be replaced in order to provide guests with content casting functionality.
  • Protect sensitive guest information from being inadvertently shared or stolen.

Solution

  • Leverage BeyondTV GuestCast’s compatibility with more than 1,000 mobile-based apps to provide content casting functionality for virtually any in-room entertainment need.
  • Ensure a seamless implementation via BeyondTV GuestCast’s full compatibility with virtually any television and Wi-Fi network in use by hospitality businesses.
  • Utilize BeyondTV GuestCast’s device isolation capabilities to prevent cross-room communication while sidestepping the need for guests to enter in sensitive login details.
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