How Citadines on Bourke Melbourne improved their Guest Wi-fi

Modern and vibrant 380-room apart’hotel leverages Liveport technology and industry-specific expertise to address growing guest demands for ever faster and reliable online connectivity.

Showing the size of Wifi network we needed to cover the entire building for Guest Wifi

MELBOURNE, Australia — December 2, 2021 — Liveport, a leading provider of internet services and IoT-based technology, has today announced the successful implementation of an extensive Wi-Fi network upgrade at Citadines on Bourke Melbourne. A trendsetting apart’hotel providing travellers with the privacy of their own apartment along with the latest in modern amenities, Citadines on Bourke Melbourne can now importantly also cater to demands for fast, responsive and reliable online connectivity which has become a critical factor in achieving the satisfaction of today’s guests and ensuring their continued loyalty.

While featuring a wide range of enticing amenities including a fully equipped fitness centre, indoor swimming pool and sauna, the 380-room Citadines on Bourke Melbourne recognized an essential need to update its internet services to the latest standards in order to meet evolving guest expectations. After considering several competing providers, Liveport was ultimately selected to perform the upgrade thanks to the company’s proven expertise in servicing the specific network needs of hotels, its access to advanced network technology and ability to offer upgrade services at a cost-effective price. Leveraging decades of Liveport experience, the property was significantly able to eliminate common guest pain points when it comes to using a hotel’s Wi-Fi, including spotty signal coverage and slow connections.

“Whether staying for business or leisure, guest standards over hotel Wi-Fi quality continue to increase as more seek out an experience that can seamlessly accommodate anything from streaming personal content to hosting video conferences,” said Kenneth Rogers, Regional General Manager for The Ascott Limited properties in Australia, including Citadines on Bourke Melbourne. “Working with an experienced network provider able to fully to deliver on these expectations is now so critical to preserving a property’s reputation that we are thrilled by our decision to partner with Liveport. Not only did the company ensure a smooth and swift installation, but the overall quality of service is exactly what we need to stay one step ahead of ever-evolving guest demands.”
Ensuring continuous high levels of guest satisfaction is Liveport’s monitoring of the property’s network performance in order to instantly identify and address any lapses in service quality. With guests also provided with access to 24/7 Liveport support, Citadines on Bourke Melbourne can also effortlessly address virtually any guest troubleshooting issue without requiring the assistance of onsite staff.

For more information about the full range of technology solutions available from Liveport, please contact Jeff Rhode at 1800-830-302 or email [email protected]

About Liveport | Liveport is a full solution provider for secure wired and wireless internet services, all supported with 24×7 guest service monitoring and support. Liveport also serves as a qualified reseller and integrator of BeyondTV services which are available throughout the APAC region, with customers ranging from a diverse range of backgrounds including hotels, resorts, student housing, condos, hospitals and many other venues. For more information or to schedule a meeting with a Liveport representative, please visit www.liveport.com.au.