Chandelier lounge bar at Lancemore Crossley St. Melbourne, a Liveport managed hotel WiFi property

Hotel & Resort WiFi

Hotel WiFi guests notice, for all the right reasons.

Liveport designs, installs and runs managed hotel WiFi systems for 150+ Australian hotels and resorts since 2008. PMS-integrated guest WiFi with 24/7 hospitality support.

Talk to the hotels team Get the capability statement

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Trusted by

Resort-wide Network

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Market Reach

150+ AU properties

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Experience

Since 2008

Most hotel WiFi was built for email. Guests expect streaming.

The Reality

• 4.5 connected devices per room
• 4K Netflix streaming in every suite
• Casting from BYO devices is mandatory

The Problem

• Old hardware chokes at peak 9pm
• Front desk spends hours on tech support
• Tripadvisor scores hit by “Slow WiFi”

The Solution

• Multi-gig optical backbones
•Fully managed Touchstone1 TV Casting systems
• 1800 Guest Support (No staff input)

The Property Operating System

Everything hotels need. Nothing they don’t.

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PMS-integrated portal

Real-time room status and guest details sync with your property management system.

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Direct 1800 Support

Guests call us, not you. 24/7 dedicated hospitality helpdesk based in Australia.

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Real-time Telemetry

Visualise per-room connection health and bandwidth usage across the entire property. No more guessing how guests connections are, see it and track it for a guaranteed experience.

PMS Partners

Native API integration with all major PMS providers

Reservation in, network on. Check-out triggers a clean wipe. No manual voucher generation, no front-desk WiFi tickets.

Opera, Mews, RMS, Infor, and many more

PMS-integrated guest portal

Automatic provisioning at check-in. Guests login with room number and surname. No manual voucher generation for staff.

Efficiency Driver

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Direct 1800 guest line

Eliminate front-desk tech queries with our 24/7 AU support.

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Touchstone1 TV Casting

Secure casting for every room. Guests stream their own content safely.

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Per-room telemetry

Granular health checks for every single access point.

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Compliance

Tier-1 security and legal logging standards met globally.

Hotel WiFi Capabilities

More than a guest SSID.

Eight platform features Liveport delivers on every Australian hotel WiFi deployment, from boutique stays to 5-star resorts.

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Fair-share bandwidth

Per-device equalisation. One suite torrenting can’t drag the whole floor down. Every guest gets their fair slice automatically.

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Tiered guest internet

Free tier for everyone. Premium 100Mbps tier sold via the portal and posted to room folio. New revenue line, not just a cost centre.

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Conference & event portals

Event-day SSIDs, traffic prioritisation, sponsor-branded portals. Conference hotels stop losing business to WiFi failures during ballroom events.

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In-room service QRs

Room service, F&B menus, spa bookings, amenity ordering, surfaced from the captive portal. Reduces front-desk calls and lifts F&B spend.

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Wayfinding

Resort-scale maps from the captive portal. Guests find the pool, the gym, the breakfast room without asking the concierge.

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Staff multi-PSK

Housekeeping, management, IT and back-of-house each get role-specific access. One compromised handheld doesn’t open the whole network.

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Event-based automation

Birthday upgrades, late check-in offers, spend triggers, repeat-guest greetings, all driven by network signals into the PMS.

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Business-guest VPN

Road warriors get secure VPN tunnels back to head office over the guest network. Premium-stay differentiator with corporate accounts.

Hotels We Serve

Built for every Australian hotel format.

Liveport runs hotel WiFi for boutique stays, 5-star resorts, apartment hotels, conference hotels, motels and holiday parks.

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5-star hotels & resorts

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Boutique hotels

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Apartment hotels

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Conference hotels

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Motels & roadside

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Holiday parks

Check-in to check-out, invisible.

Zero front-desk WiFi tickets. Ever.

Survey & Design

Bespoke RF mapping to eliminate black spots before install.

Rapid Deployment

Phased installation with minimal guest room disruption.

PMS Integration

Backend handshake with your software for zero-touch login.

24/7 Guardianship

Automated healing and NOC monitoring from Melbourne HQ.

Strategic Review

Monthly bandwidth analytics and capacity forecasting.

The Liveport Difference

Comparing Liveport vs Typical Hotel MSP

Feature	Liveport	Typical MSP
Portal Experience	Branded & PMS-Linked	Generic Login
Video Streaming	Optimised per-room	Best effort only
Guest Help Desk	24/7 Dedicated Hospitality	General IT Support
PMS Sync	Native Bi-directional	Manual vouchers
Reporting	Granular Room Telemetry	Total usage only

92%

Complaints Eliminated

Post-deployment guest survey average

Operator Questions

Does this integrate with Opera or Mews?

Yes. Liveport integrates with all major PMS providers, Opera, Mews, RMS Hospitality, Infor, and many more. Guest billing posts to room folio in real time; new check-ins activate without front-desk involvement.

How does guest billing work?

Free-tier WiFi is included by default. Premium tiers, paid devices and chargeable extras post to the guest folio via PMS, or charge directly to a credit card if the guest prefers.

Is hotel TV casting secure between rooms?

Yes. Every cast session is bound to a room VLAN, guests in 412 can only see their own Chromecast, never anyone else’s. AirPlay and Google Cast both work natively, no app to download.

What is the support turnaround time?

24/7 from our Torquay NOC. 99% of issues are resolved remotely within minutes. On-site dispatch is typically within four hours metro, next business day regional.

Continue Exploring

Planning a refurb or new build?

Request a site audit Get the capability statement Estimate your bandwidth

Australia’s Trusted Hospitality Partner