Every screen in your hotel. One platform.
The entertainment your guests want and the features your property needs, on one platform. Touchstone1 SmartRoom brings hotel in-room TV, casting, in-room tablets, digital signage, housekeeping workflow and emergency messaging together. Compatible with LG, Samsung and Philips. Cloud-hosted in Australia or on-property, supplied, integrated and supported by Liveport.
Deployed across Australian hotels · serviced apartments · resorts · cruise · aged care
SmartRoom for smarter guest experiences and hotel operations.
For more than two decades, Touchstone1 has pushed the boundaries of hospitality technology with industry-firsts including SmartRoom and TV Casting. But it’s not just about innovation, it’s about the people behind it, the ones making sure every upgrade works seamlessly for you and your guests.
SmartRoom gives your guests the modern entertainment experience they expect, while giving your property the tools it needs to inform, engage and operate more efficiently. Guests stream their favourite content, enjoy interactive digital experiences and stay connected, all with compatibility across major TV brands. The platform integrates with your PMS and includes the backend tools for staff support, guest messaging and operations efficiency.
Five products. One platform.
Branded in-room TV experience
Streaming services, Chromecast, radio, movies-on-demand, multilingual welcome, your branding. Personalised by guest at check-in via PMS, wiped at check-out.
TV Casting built in
Guests scan a QR code and cast Netflix, Disney+, Spotify, YouTube from their phone. No extra sign-in on the TV. Works on any modern hotel TV.
In-room tablet (Knox-secured)
Service ordering, video calls to reception, multilingual concierge, native Android apps, weather, room controls, late check-out, all on one Samsung Knox-secured tablet.
Digital signage everywhere
Lobby, lift, restaurant, function-room screens. Playlists, split-screen layouts, scheduled content, distributed management across hotels, floors and individual rooms.
Housekeeping suite
Task assignment, cleaning session reporting, problem reporting with photos, minibar tracking, lost-and-found, time-tracking against budgeted minutes per room. Replaces clipboard-and-radio.
Evacuator emergency messaging
Touch-screen control panel pushes pre-configured emergency messages with sound to every TV and signage screen. Auto-trigger from alarm panel. False-alarm and rehearsal modes included.
Designed for guests to find what they want, fast.
SmartRoom ships with three proven UI layouts. Pick the one that suits your property, or run different layouts in different room types.
Left navigation
A clear split between the menu on the left and content on the right. Familiar to anyone who has used a streaming service.
Tile grid
A grid of tiles, each opening into more detail or a full application. The most visual layout, ideal for branded properties.
Footer menu
The main menu sits along the bottom of the screen, leaving the rest of the canvas for visuals, weather, welcome content and widgets.
Smartroom, technical specifications.
| Architecture | Cloud-hosted multi-tenant or on-premise per property. Same software either way. Multi-tenancy supports hotel groups with different branding, content editors and integrations per property. |
|---|---|
| Compatible TVs | LG Pro:Centric, Samsung Hospitality, Philips Professional. Older TVs supported via supplied set-top box. |
| In-room tablet | Samsung Galaxy Tab in Knox-secured kiosk mode with MDM profiles. Native Android apps, video calls, room controls, third-party links. |
| Digital signage | Images, video, web/YouTube links, slide templates, playlists, presentations, TV channels, radio. Distributed content management, enterprise / branch / building / hotel-specific layers. |
| Housekeeping | Web app for management + mobile app for staff. Task assignment, time tracking, problem reporting (with photos), minibar charges, lost-and-found, maintenance handoff. |
| Evacuator | Touch-screen control panel. Pre-configured first-alarm, evacuation, false-alarm, rehearsal messages. Auto-trigger from existing alarm panel via analog relay. |
| PMS integration | RMS, Opera, Mews, Yardi and many more via FIAS protocol and REST APIs. Reservation drives personalisation; check-out triggers a clean wipe. |
| Hosting | Australian data centres (cloud) or on-property server. Multi-tenant architecture supports hotel groups. |
| Support | 24/7 engineers. 45-second average answer. 90% first-call resolution. |
Works with the TVs you already own and the PMS you already run.
TV brands
Native support across hospitality SKUs. Older TVs via supplied set-top box.
Platform features
All on one Smartroom platform. Buy the modules you need; add the rest later.
Hotel digital signage, on every public screen.
Engage guests right where they gather. Lobby, lift, restaurant, function-room screens, landscape or portrait, all driven from the same SmartRoom console.
- dashboard_customizePre-styled templates with editable fields, fast to brand for each property.
- playlist_playMix slideshows, videos, images and live web content into scheduled playlists.
- touch_appOptional touch control for interactive lobby, concierge or directory screens.
Hotel housekeeping software, built in.
SmartRoom includes a fully integrated housekeeping management suite. Replaces clipboards, radios and whiteboards with one user-friendly system used by management and floor staff alike.
- assignmentTask assignment, assign cleaning by room, floor or wing in a couple of taps.
- filter_altOne-click filtering, surface the rooms that need attention by status, reservation or room type.
- timerTime budgeting, estimated vs. actual cleaning time per room category, so you can spot drift.
- visibilityLive room & guest detail, PMS-aware icons and hover details show reservation context without leaving the screen.
Evacuation and emergency messaging.
SmartRoom’s touch-enabled emergency control panel helps your staff respond fast. When connected to your alarm panel, it automatically broadcasts alerts to every in-room TV and signage screen, keeping guests informed and calm.
Pre-set messages
- · Fire alarms
- · Evacuation instructions
- · False alarm clarifications
- · Fire-drill alerts
System capabilities
- · Auto-trigger via analog relay
- · Address multiple areas or buildings
- · Rehearsal mode for safety drills
“Traditional in-room entertainment has become outdated in guests’ eyes.”, Anthony LoGiusto, General Manager, Yara Valley Lodge
The rest of your stack.
Smartroom, questions GMs and IT teams ask.
What is a hotel interactive TV system?
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A hotel interactive TV system is a software platform that runs on hospitality-grade TVs in guest rooms. It combines a branded TV user interface, streaming apps, screen casting from guest devices, PMS integration, in-room services and information, digital signage on public screens, a housekeeping workflow and emergency messaging. Liveport delivers Smartroom in Australia, built on proven Touchstone1 platform technology, compatible with LG, Philips and Samsung hospitality TVs.
What is the best hotel guest room entertainment system?
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The best hotel guest room entertainment system delivers a branded TV experience guests already know how to use, integrates with the property’s PMS, supports the streaming apps guests already pay for, allows screen casting from a guest phone, and gives staff back-end tools for housekeeping workflow, signage and emergency messaging. Smartroom by Liveport delivers all of this on a single platform, compatible with LG, Philips and Samsung hospitality TVs, supported in Australia.
Does Smartroom support hotel digital signage?
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Yes. The same Smartroom platform runs in-room TVs and public-area digital signage in lobbies, lifts, restaurants, function rooms and meeting rooms. Mix images, video, web links, slide decks, YouTube clips and live TV channels from one content management console. One platform, every screen in the hotel.
What is Smartroom?
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A single platform that runs your hotel in-room TV experience, casting, in-room tablets, digital signage in public areas, housekeeping workflow and emergency messaging. Same software, every screen in your hotel.
Does it work with our existing TVs?
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Yes. Smartroom is compatible with LG, Samsung and Philips hospitality SKUs natively. Older TVs supported via a small set-top box.
How does this compare to standalone TV Casting?
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Touchstone1 TV Casting (casting only) is one feature within Smartroom. If you only want casting, TV Casting standalone is the right product. If you want a full branded TV UI, in-room tablets, signage and housekeeping workflow, that’s Smartroom.
What does the in-room tablet do that the TV doesn’t?
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Better gestures, scrolling info pages, voice control, native Android apps, video calls to staff, room-service ordering, emergency calls. Same hotel services as the TV, plus things a TV remote can’t do well.
Can it run signage in our lobby and lift screens?
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Yes. Same Smartroom server runs in-room TVs and lobby/lift signage. Mix images, video, web links, slide decks, YouTube clips, even live TV channels. Distributed content management across the property.
What’s in the Housekeeping Suite?
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Daily task planning, cleaning session reporting, mobile app for the team, minibar charges, problem reporting with photos, lost-and-found tracking, maintenance handoff, live data feed to reception.
How does the Evacuator work?
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Touch-screen control panel pushes pre-configured emergency messages with sound to every TV and signage screen. Auto-trigger from your alarm panel. False-alarm and rehearsal modes. Complement to your primary life-safety systems, not a replacement.
Is it cloud-hosted or on-premise?
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Either. Multi-tenant cloud server hosted in Australia, or a local server on-property if your IT policy requires it. Same software either way.
Does it integrate with our PMS?
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Yes, RMS, Opera, Mews, Yardi and many more via FIAS protocol and REST APIs. Reservation drives guest name, language, expected check-out and personalisation; check-out triggers a clean wipe.
Refurbishing rooms or building a new property?
Phone 1800 830 302 or book a Smartroom demo of the full guest, staff and signage experience.