FAQs2018-05-07T11:43:47+00:00

Here are a few questions about our hospitality wireless service that we receive most often, along with our answers. If your question isn’t answered here, please let us know.

No. Liveport does not use special proprietary software. Your guests simply find your property’s network and open a web browser to start.
Yes. We can leave it unprotected or put a password on it to ensure only guests can use it. It’s up to you. Liveport offers access control options to fit each property’s needs and brand standards.
Yes. With Liveport Plus, you can allow your users to either access the network for free, pay for access, or any combination thereof. Just let us know you’d like this feature and we’ll set it up at installation or any time after for an additional fee. You decide the price and keep 100% of the revenue. Liveport Plus allows you to accept credit cards, create custom voucher codes and integrate with your property management system.
Yes. We’re compatible with pretty much everything out there from the major hotel brands, and we can even create something custom to you from scratch.
Probably. Based on past experience with most hospitality brands, we’re confident our system can meet your specifications. Please ask us about specific requirements.
Yes. Liveport does not restrict VPN access.
1. Each property is invoiced after installation; payment due within 30 days (one annual payment per property). A 50% deposit may be required. Self-installed properties require 100% payment before shipment is made. We accept payment via check, Visa and Mastercard.
2. Renewals are invoiced during the anniversary month of initial installation, payment due within 30 days.
It’s simple. We believe you shouldn’t be stuck with something that doesn’t meet your needs. You can cancel at any time, with 30 days notice, and receive the remaining year’s balance as a refund.
1. Liveport requires a dedicated incoming Internet connection from a local Internet Service Provider (ISP) for the guest network; Liveport is not an ISP. We extend this Internet connection to provide seamless, reliable high-speed wireless Internet access throughout your hospitality property. Your ISP will bill separately.

Note that Liveport network speeds are limited to your ISP’s speeds. We’ll work with you to determine the amount of bandwidth required at the property, and recommend upgrades when needed.

2. Any additional Ethernet cables and related labour (if required) are the sole responsibility of the hotel. Liveport will advise on where cables need to be run, but does not run them.

3. Initial installation and upgrades require an additional fee. See below for details.

Liveport charges a flat, one-time connection fee of up to $86 per room upon installation for all properties. This charge helps offset the cost of sending a technician and allows us to keep the annual service rates as low as possible.
Liveport charges as little as $62 per room for a full guest WiFi system upgrade. This price kicks in 36 months after your last upgrade or installation.

Need an upgrade sooner? No problem. Let’s say you want an upgrade the day after your last one; the cost would be $86 per room. We reduce this cost by $1 every month, going as low as $50 at 36 months. So if you are just one year (12 months) into your current system and want the latest gear, your upgrade cost would be $74 per room (86-12=74). If you are two years (24 months) in, your upgrade cost would be $62 per room (86-24=62).

Liveport gives you the freedom and flexibility to upgrade whenever you need to at a low price.

Note that upgrade prices are subject to change based on the cost of hardware at the time of upgrade.

Liveport charges as little as $62 per room for a full guest WiFi system upgrade. This price kicks in 36 months after your last upgrade or installation.

Need an upgrade sooner? No problem. Let’s say you want an upgrade the day after your last one; the cost would be $86 per room. We reduce this cost by $1 every month, going as low as $50 at 36 months. So if you are just one year (12 months) into your current system and want the latest gear, your upgrade cost would be $74 per room (86-12=74). If you are two years (24 months) in, your upgrade cost would be $62 per room (86-24=62).

Liveport gives you the freedom and flexibility to upgrade whenever you need to at a low price.

Note that upgrade prices are subject to change based on the cost of hardware at the time of upgrade.

No. Liveport will service properties of any size. However, initial connection and upgrade fees are based on a 30 room minimum.

Generally, no. We focus on providing the lowest possible price to all of our customers without haggling.

Our only discount is a small volume discount for ownership groups that have installed Liveport at 10 or more properties.

Liveport guarantees service from trained, professional Liveport technicians in Australia and New Zealand. In more remote areas, we’ll work with a local IT contractor or hotel staff to service the property, or send a Liveport technician for an additional fee.

We also have Liveport offices in the UK and Canada.

Liveport coverage map

For the most part, we do. Liveport’s all-in-one price includes installation, where available and for more than 30 rooms, and we have qualified installers available in most areas of Australia and New Zealand.

For properties where installers are not available, we can configure your system from our office, ship it with detailed instructions and walk you (or a local technician) through the entire process. It’s as easy as opening a box and plugging units into standard electrical wall outlets.

No. Liveport networks are secured with military-grade technology. Each guest can connect only to the Internet–not to other users or your administrative network.

Liveport maintains ownership over all wireless equipment unless stated in the proposal. This means we’ll take care of you in the case of theft and damage, and always keep you current with equipment upgrades

Because just a few users downloading illegal movies can drastically slow your Internet speed for all other users, we can limit the bandwidth for each guest based on the total bandwidth you have available to your property from your ISP. We can also block users from downloading movies and TV shows in Bit Torrent format. By restricting network abusers, our bandwidth management makes your network optimal for all guests.
Simply put: the faster, the better. Because providers vary so much by region, ask us what might work best for your property. Our systems are compatible with all Internet Service Providers (ISP), however, more hotel managers are finding that dedicated fibre lines are best to meet guest demands.
You can test your network speed here.

After running the test, divide the “Download” number by the number of guests you think you’ll have connecting to the Internet at the same time. Anything over 2 is acceptable, and numbers above 5 are considered excellent. Ask us about what Internet Service Providers or packages may be best in your area.

We’ll keep you up to date. Whenever new standards evolve, we’ll update your system’s firmware remotely, or replace units entirely if required for an upgrade fee based on the time since your last install.
We do. Liveport owns and warranties all equipment, so we’ll replace missing equipment due to damage, loss or theft.
Liveport doesn’t place any restrictions on the number of devices accessing the Internet. However, if your Internet connection is too slow, you may have issues.
Yes, as long as it’s related to your wireless network. Just give us a call, any time, day or night, 365 days a year. You’ll always get live support.